Terms of use

Effective 29 October 2026. Labbaik360 Connect is operated by the owner of Labbaik360 Connect.

1. Agreement

These Terms of Use ("Terms") are a binding agreement between you and the owner of Labbaik360 Connect ("we", "us"). They cover the Labbaik360 Connect apps, website, dashboard and related services (the "Service"). By creating an account or using the Service, you accept these Terms and our Privacy Policy. If you do not agree, do not use the Service.

When you accept these Terms in the app, we record your account, the version of the Terms, the date and time and the IP address you used, as proof of your acceptance. If we update these Terms, continuing to use the Service after the update means you accept the updated Terms, and the app may ask you to accept them again.

1A. Beta testing

• Labbaik360 Connect is a walkie-talkie (push-to-talk) app that is still being tested. The beta is offered free of charge so that it can be tried and improved.
• Features may be incomplete, change, stop working or be removed without notice. Messages, voice clips, settings or accounts may be lost or reset during the beta.
• Do not rely on the beta for safety-critical, emergency, medical, legal or business-critical communication. Always have another way to reach people.
• Feedback you send us may be used freely to improve the Service, without payment or credit to you.
• We may end the beta, or your access to it, at any time.

2. Who may use the Service

• You must be at least 18 years old, or the age of majority where you live if that is higher, and able to form a binding contract. Under the Digital Personal Data Protection Act, 2023, we do not knowingly allow children to use the Service.
• Your organisation or group leader may give you access (for example a tour operator, employer or event organiser). That organisation is responsible for the members it adds and the settings it applies.
• You may not use the Service if you are barred by law, or if we previously closed your account for breaking these Terms.

3. Your account

• Give true details and keep them up to date. Keep your phone, codes and password safe, and do not share your account. You are responsible for everything done through it.
• One account is tied to one phone at a time. Signing in on a new phone may sign out the old one, and may need approval.
• Tell us at once if you believe your account has been misused.

4. Acceptable use

You must not use the Service to host, display, upload, send, store or share anything that:

• belongs to someone else and you have no right to;
• is obscene, pornographic, paedophilic, invades another person's privacy (including bodily privacy), is insulting or harassing on the basis of gender, is racially or ethnically objectionable, relates to or encourages money laundering or gambling, or promotes enmity between groups on the grounds of religion or caste with intent to incite violence;
• is harmful to children;
• infringes any patent, trademark, copyright or other proprietary right;
• knowingly and deliberately spreads misinformation, or anything patently false or misleading, including information the Government of India has identified as fake or false;
• impersonates another person or organisation;
• threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order; incites any offence; or insults any nation;
• contains malware or any code designed to interrupt, damage or limit any computer resource;
• is an online game that is not permitted by law, or advertises one;
• breaks any law in force, including the laws of India, the Kingdom of Saudi Arabia, or the country you are in.

You also must not:

• send spam, bulk or automated messages, chain messages or unwanted advertising, or contact people who have not accepted you;
• defraud, scam or deceive anyone. This includes asking for one-time codes, passwords, bank or card details, or money under false pretences;
• harass, threaten, stalk or bully anyone, or track someone's location without their knowledge;
• record or share other people's voice, photos or location without their permission where the law requires it;
• copy, modify, reverse engineer, decompile or disassemble the apps or Service, or try to extract their source code, except where the law expressly allows it;
• get around security, rate limits, blocks or bans; probe, scan or test the Service for weaknesses; or overload or disrupt it;
• access the Service by automated means, or build a competing product using it;
• resell, rent or sublicense the Service unless we agree in writing.

5. Your content

You own the voice clips, messages, photos and other content you send ("Your Content"), and you are solely responsible for it. You give us a worldwide, non-exclusive, royalty-free licence to carry, store, copy and process Your Content only as needed to run, secure and improve the Service, and to meet legal duties. This licence ends when Your Content is deleted from our systems, except for copies we must keep by law.

Your Content is stored mainly on your phone. The server holds it only while it is being delivered, unless longer storage applies (see the Privacy Policy).

6. Our role as an intermediary

For content that users send each other, we act as an intermediary under section 79 of the Information Technology Act, 2000, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. We do not start the transmission, choose who receives it, or select or change what it contains. We do not check content before it is sent, and we are not responsible for it. We act on lawful orders and on valid complaints as described below.

7. Reports, safety and enforcement

• You can report a person from their profile or chat. A report can include a reason and, if you choose, the last few messages of that chat as your phone shows them. The reported person is not told who reported them.
• To fight spam and abuse, the Service applies automatic limits. These include how many messages and contact requests an account can send. An account that many different people report or block may be limited automatically.
• When a complaint is made, or when the law requires it, our authorised staff may review an account. During a review, which lasts at most 30 days unless extended for cause:
  • end-to-end encryption may be paused for that account's one-to-one talk and messages;
  • what the account sends and receives may be kept on our servers;
  • authorised staff may examine it, together with the account's activity records.
  Every review is logged. Reviews are carried out only for safety, fraud prevention, legal compliance or to enforce these Terms. The Privacy Policy explains this in more detail.
• We may, with or without notice, remove content, limit features, suspend or close an account, or keep information when we reasonably believe it is needed to:
  • enforce these Terms or protect users;
  • prevent fraud or harm;
  • comply with the law, a court order or a lawful request from a government agency.
  Where the law requires it, we tell you and give you a chance to respond.

8. Organisation administrators

If an organisation manages your account, its administrators can:

• control your groups, channels, contacts, licences and app settings;
• send you priority messages that reach you even when you have muted or blocked them;
• see your location and device status if location sharing is turned on.

The organisation is responsible for using these powers lawfully and for telling you about them.

9. Location, SOS and emergencies

Labbaik360 Connect is not an emergency service and does not replace calling emergency numbers (112 in India, 911 in Saudi Arabia, or your local number). SOS alerts, location sharing, live talk and reminders depend on:

• your phone, its battery and its settings;
• the mobile network and internet;
• other people noticing and acting on them.

Any of these can fail or be delayed, and we do not promise that a message, alert or location will be delivered, accurate or acted on.

10. Plans, licences and ads

Some features need a licence or a paid plan bought through your organisation or from us. Licences last for the period shown and end on expiry unless renewed. The Service may show advertising, including ads served by third parties such as Google AdMob. Fees already paid are not refundable, except where these Terms or the law say otherwise.

11. Our intellectual property

The Service and everything in it belong to the owner of Labbaik360 Connect and its licensors, and are protected by copyright, trademark and other laws. This includes the apps, software, source code, designs, logos, the names "Labbaik360 Connect" and "Labbaik360", and the documentation. We give you a personal, revocable, non-transferable, non-exclusive licence to use the apps on your own devices for their intended purpose, while you follow these Terms. All rights we do not expressly grant are reserved.

12. Availability and changes

We work to keep the Service running, but it may be interrupted for maintenance, failures, network problems or reasons outside our control. We may change, add or remove features at any time. The app must contact our servers at least once every few days to keep working, and very old versions may be blocked until updated.

13. Disclaimers

To the fullest extent the law allows, the Service is provided "as is" and "as available", without warranties of any kind, express or implied. This includes warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, and uninterrupted or error-free operation. We do not control and are not responsible for:

• what users say or do;
• third-party services, networks or devices.

14. Limitation of liability

To the fullest extent the law allows:

• we and our directors, employees, agents and partners are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages;
• we are not liable for any loss of profits, revenue, data, goodwill, or business opportunity;
• this applies to losses arising from your use of, or inability to use, the Service, or from any content or conduct of any user or third party.

Our total liability for all claims about the Service is limited to the greater of (a) the amount you paid us for the Service in the 12 months before the claim and (b) INR 1,000. Some laws do not allow these limits. Where that is so, they apply only as far as allowed. Nothing in these Terms limits liability that cannot be limited by law.

15. Indemnity

You will defend, indemnify and hold harmless the owner of Labbaik360 Connect and its directors, employees and agents from any claims, losses, liabilities, damages, costs and expenses (including reasonable legal fees) that arise from:

• Your Content;
• your use of the Service;
• your breach of these Terms;
• your violation of any law or of anyone's rights.

16. Ending your use

You can stop using the Service and delete your account at any time. We may suspend or end your access if you break these Terms, if the law requires it, or if we stop offering the Service. Sections that by their nature should survive (including 5, 11, 13, 14, 15 and 17) survive termination.

17. Governing law and disputes

These Terms are governed by the laws of India. You agree to first try to resolve any dispute informally through our grievance officer for at least 30 days. If the dispute is not resolved, it will be finally settled by arbitration under the Arbitration and Conciliation Act, 1996:

• a sole arbitrator appointed by us;
• the seat and venue are Aurangabad - Maharashtra, India;
• the proceedings are in English.

Subject to this, the courts at Aurangabad - Maharashtra have exclusive jurisdiction. Claims must be brought individually, not as part of a class or group action.

If you live in a country whose law gives you rights that cannot be waived by agreement, those rights still apply. This includes the Kingdom of Saudi Arabia, the European Union and the United Kingdom. In the Kingdom of Saudi Arabia, nothing in these Terms excludes rights given by the Personal Data Protection Law or the Anti-Cyber Crime Law. These Terms are to be read in a way consistent with Sharia principles as applied there.

18. General

• We may update these Terms. If a change is material, we will tell you in the app or by other reasonable means before it takes effect. If you keep using the Service after that, you accept the new Terms.
• If any part of these Terms is found unenforceable, the rest stays in force.
• Our not enforcing a right is not a waiver of it.
• You may not transfer these Terms. We may transfer them to a successor business.
• These Terms, the Privacy Policy and any plan terms you accept are the whole agreement between you and us about the Service.
• If a translation differs from the English version, the English version prevails.

Contact and grievance officer

Questions, complaints or requests about these terms or your data:

We acknowledge complaints within 24 hours and resolve them within 15 days, or sooner where the law requires (for example 72 hours for requests to remove certain unlawful content, and 24 hours for content showing a person's private areas or impersonating them).

© 2026 the owner of Labbaik360 Connect. Labbaik360 Connect, its apps, software, design and content are proprietary. All rights reserved.